Shipping policy

janusagro.com
At Janus Agro Corporation, we deliver gardening products across India, subject to PIN-code serviceability.

Dispatch and delivery
Confirmed orders normally dispatch within 1–2 working days (our 24–48-hour dispatch window). Delivery usually takes a further 4–5 working days after dispatch, depending on the destination PIN code. Working days are Monday–Saturday, excluding public holidays.
We use reputed courier companies such as DTDC, Blue Dart or another suitable delivery partner. A particular courier is not guaranteed. Remote locations, holidays, weather and courier disruptions can extend delivery times. Contact us for help with a delayed shipment.

Charges and tracking
Applicable shipping charges are displayed before payment. Tracking details are shared after dispatch through the contact information provided with your order.

Delivery details
Please check your address, PIN code and telephone number before placing an order. Request address corrections before dispatch. Additional delivery costs caused by an incorrect address will be communicated before re-shipping.

Damaged or incorrect deliveries
Please contact us with your order number and clear photographs, preferably within 48 hours of delivery. An unboxing video is helpful but not mandatory. Genuine claims are not automatically rejected solely because they are reported later. See our Returns, Exchanges & Warranty Policy. Your statutory rights remain unaffected.

Contact and support
Email: janusagro1@gmail.com
Helpline / WhatsApp: +91 79822 93632
Working days: Monday–Saturday, excluding public holidays.
Grievance contact: Aran
Email: aran@janusagro.com. Please include your order number and details of your concern.