Shipping Policy

At Janus Agro Corporation (JAC), we aim to deliver quality gardening products to our customers across India in a timely and reliable manner.

1. Shipping Locations

We currently ship across India. Delivery is subject to courier serviceability of your PIN code.

2. Order Processing Time

Orders are processed within 1–2 business days
Orders placed on Sundays or public holidays are processed the next working day

3. Estimated Delivery Time

Standard delivery timeline: 3–7 business days
Remote or non-metro locations may take slightly longer

Delivery timelines are indicative and may vary due to courier delays, weather conditions, or unforeseen circumstances.

4. Shipping Charges

Shipping charges (if applicable) are displayed at checkout before payment
Any promotional free-shipping offers will be clearly mentioned on the website

5. Order Tracking

Once your order is shipped, tracking details will be shared via SMS / Email / WhatsApp (as available).

6. Address & Delivery Responsibility

Please ensure your address, PIN code, and contact number are accurate at checkout.

Orders returned due to incorrect or incomplete address may require re-shipping charges
Courier partners usually attempt delivery 2–3 times

7. Damaged / Missing / Wrong Product

If you receive:

damaged package
missing item
wrong product

Please contact us within 48 hours of delivery with:

clear photos of the product
outer packaging
unboxing video (recommended)

We will evaluate and assist as per our Return & Replacement Policy.

8. Seeds Disclaimer

Seed germination and growth depend on factors beyond our control such as soil quality, climate, watering practices, storage conditions, and grower knowledge.

Our liability is limited to the purchase value of the product only.

9. Contact Information

For any shipping-related queries, please contact:

📧 Email: support@janusagro.com

📞 WhatsApp / Phone: (add number)

🕒 Working Hours: Mon–Sat, 10 AM – 6 PM