Refund policy

janusagro.com
We want you to receive your order in the condition and quantity described. Please contact our support team before returning an item so we can provide instructions and the appropriate return address.

Damaged defective missing or incorrect products
Send your order number, a description of the issue and clear photographs of the product and packaging. Please report visible delivery damage preferably within 48 hours. An unboxing video is helpful but not mandatory; genuine claims reported later will still be reviewed. We arrange an appropriate replacement or return/refund, with necessary shipping paid by Janus Agro.

Change of mind and voluntary exchanges
We do not offer change-of-mind refunds. You may request an exchange of an undamaged tool within 15 days of delivery. It must be unused, complete and in its original packaging. The buyer pays return and replacement delivery charges. Any product-price difference and shipping costs are agreed before the exchange proceeds.

Flower bulbs and seeds
Flower bulbs and seeds are not eligible for change-of-mind returns or exchanges. This does not exclude assistance or applicable remedies for damaged, defective, missing or incorrect supplies. Germination and flowering depend on growing conditions and care; a growing issue will be assessed on its facts rather than automatically treated as a product defect.

Six month blade and spring warranty
Pruners purchased from Janus Agro carry six months of coverage from delivery for blade or spring damage arising during normal, intended pruning use. Approved claims receive a replacement component or, where component replacement is unsuitable, a replacement pruner. Janus Agro pays necessary shipping for approved warranty claims.
This warranty excludes routine sharpening and gradual dulling, loss, misuse such as cutting wire or stone or branches beyond the tool's capacity, damage caused by neglect, and unauthorised modification. Please provide your order details and clear photographs or video. Contact us before sending the tool so we can arrange the appropriate solution. This warranty is additional to your applicable statutory rights.

Refund processing
Approved refunds are initiated to the original payment method within 5–7 working days after approval and any required inspection. Your bank or payment provider may take additional time to credit the amount. Working days are Monday–Saturday, excluding public holidays.
Nothing in this policy restricts rights or remedies available under applicable consumer law.

Contact and support
Email: janusagro1@gmail.com
Helpline / WhatsApp: +91 79822 93632
Working days: Monday–Saturday, excluding public holidays.
Grievance contact: Aran
Email: aran@janusagro.com. Please include your order number and details of your concern.